Report Issuesand Contact SWPCC
Report Stormwater Issues
Illicit Discharges
To report spills, illegal discharges, illicit connections, or local emergencies related to the storm drain system or the sanitary sewer system, click the links or call one of the numbers listed below. Read about Permissible and Prohibited Discharges below to learn to recognize potential illegal/illicit discharges into the storm drain system.
| City | Hotline | Number |
|---|---|---|
| City of Reno | Reno Environmental Service Requests | 775-334-INFO (4636) |
| Reno Environmental Control | 775-334-4230 | |
| Environmental - After Hours Emergency | 775-722-4660 | |
| City of Sparks | City of Sparks, Environmental Control | 775-861-4152 |
| After Hours Emergency | 775-691-9227 | |
| State of Nevada | Nevada Department of Environmental Protection | 775-687-9429 |
| Washoe County | Washoe311 | 311 or 775-328-2003 |
Clogged Catch Basins
To report clogged catch basins, flooded streets, drainage channels, irrigation ditches, or other general stormwater issues, contact the local jurisdiction in your area by clicking the links or calling one of the numbers listed below:
| City | Hotline | Number |
|---|---|---|
| City of Reno | Reno Stormwater Service Requests | 775-334-INFO (4636) |
| Maintenance and Operations | 775-334-2243 | |
| Maintenance and Operations – After Hours Emergency | 775-352-4249 | |
| City of Sparks | Report an Issue – Maintenance and Customer Service | |
| Washoe County | Washoe311 | 311 or 775-328-2003 |
| State of Nevada | Nevada Department of Transportation (NDOT) | 775-888-7000 |
| Email NDOT: | info@dot.nv.gov |
Recycling and Hazardous Waste Disposal Information
To learn more about proper disposal of household hazardous wastes or the Curbside Recycling Program, call the Recycling Hotline at 800-597-5865, or call the University of Nevada Cooperative Extension at 784-4848 or 832-4150 (Incline Village office).
To learn about recycling and hazardous waste disposal for your small business, contact the Business Environmental Program at 1-800-882-3233.
To learn about how to safely and efficiently manage waste, and particularly hazardous waste, in the home, visit the Household Waste Management page on the Environmental Protection Agency website.
Permissible or Prohibited Discharge?
Prohibited Discharges
- Industrial process water
- Commercial car wash wastewater
- Sanitary sewer flows
- Wash-down of loading areas
- Wastewater treatment plant effluent
- Dumping of liquid waste
- Chlorinated pool water
- Water softener brine backwash
- Reclaimed or recycled water
Permissible Discharges
- Lawn, garden and landscape irrigation (not including reclaimed or recycled water)
- Diverted stream flows
- Rising ground waters and springs
- Uncontaminated pumped ground water
- Foundation drains
- Air conditioning condensation
- Water from crawl space pumps
- Footing drains
- Flows from riparian habitats and wetlands
- Dechlorinated swimming pool discharges
- Water utility line flushing
- Runoff from firefighting
- Discharges from potable water sources
- Street wash water from cleaning/maintenance
- Residential and fundraising car washing
